Careers
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- Support Analyst
Support Analyst
ABOUT Analyst
As a Support Analyst at our company, I play a crucial role in ensuring our clients receive exceptional service and assistance. maintaining clear communication with users to understand their needs. I collaborate closely with cross-functional teams to identify and resolve recurring problems, contributing to the continuous improvement of our systems and processes. By leveraging my analytical skills and customer-focused to approach value of our products.
JOB DESCRIPTION
- Respond to customer inquiries and technical issues email, and chat.
- Document all interactions and solutions in our support ticketing system.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Conduct user training sessions to empower customers with product knowledge.
- Continuously improve support processes and documentation based on customer feedback.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Deliver exceptional service to enhance customer interaction.
REQUIREMENT
Age: Minimum is 18 years and the Maximum age limit is 40 years.
Experience: Freshers or Experience
Education: Any Degree
Salary: Market Standard