Careers

Customer Service Representative

ABOUT CSR

As a Customer Service Representative at our company, I am committed to providing exceptional support and ensuring a positive experience for every client. my role involves addressing inquiries, resolving issues, and guiding customers through our products and services with patience and expertise. by maintaining a friendly and professional demeanor, I strive to build strong relationships that foster trust, loyalty and empathize with customers. I pride myself on my ability to listen actively to resolve issues efficiently but also to enhance overall customer satisfaction, reflecting our company’s dedication to excellence in service.

JOB DESCRIPTION
  • Manage large amounts of incoming phone calls
  • Generate sales leads
    Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers
REQUIREMENT

Age: Minimum is 18 years and the Maximum age limit is 30 years.
Experience: Fresher or Experience
Education: Degree or Graduation
Languages: Multi Languages
Salary: Market Standard

Submit your CV